Nevertheless, the participant asked for a withdrawal via other payment process and the money was efficiently credited to him, so we closed the grievance as fixed.

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The player from Australia experienced not received the promised copyright bonuses In spite of obtaining deposited and adhered towards the mentioned marketing regulations to the casino's website. The player had engaged in a number of exchanges While using the casino, owning expressed dissatisfaction While using the cure he had gained from his VIP manager and the lack of communication and resolution from the casino's guidance workforce. Regardless of the player's endeavours to offer evidence and request clarification, the casino had taken care of which the player experienced acquired the maximum bonuses available to him being a VIP member and experienced instructed that even further bonuses were not accessible because of precise criteria.

Concerning the delay in the withdrawal, we wish to assure you that we have been actively investigating the withdrawal procedure to expedite the procedure fastly. Your withdrawal is significant to us, and we're committed to making sure that it is processed immediately.

We sincerely apologize for your prolonged hold off in processing your withdrawal and the inconvenience this has triggered you. Your opinions is of good worry to us, and we want to handle your issues promptly.

The participant from your Netherlands tried to withdraw €210, even so the casino retained cancelling the withdrawal. Even with finishing the verification method and confirming their e mail deal with, the player did not receive clear solutions from the casino about The problem.

When you have any more problems or if there is the rest we can easily help you with, you should You should not hesitate to Get in touch with us immediately. We enjoy your guidance and hope to acquire the chance to regain your have faith in Sooner or later.

The participant experienced also confronted problems supplying proof of residency as he was residing along with his parents along with the utility expenditures were not in his name. After a series of backwards and forwards communications, the participant inevitably submitted a utility bill in Thai, which was at first rejected with the casino. The Issues Workforce experienced intervened and just after some delay, the player lastly acquired his winnings. The problem was then marked as 'settled' with the Issues Workforce.

We apologize to the unfavorable working experience you had with our casino and our customer care. We strive to deliver superb guidance to all our players, irrespective of their VIP position, and we regret that we fell quick in your scenario.

The participant's deposit did not arrive in her casino account. Shortly just after inviting the casino for the thread, the player verified which the deposit was credited. The grievance is resolved.

We price your patronage and will make each and every exertion to deal with your issues and enhance your knowledge.

The player from Australia, a VIP member, faces declining support excellent right after staying reassigned a different VIP host. She no more gets her Beforehand confirmed fifty free of charge spins, weekly cashback, and faces unresponsive communication.

Regarding withdrawals, we realize that financial institution transfers may perhaps consider more time than wished-for. We are continuously Doing work to develop our withdrawal alternatives to supply far more advantage for our live22 gamers.

My cashback might have been Substantially greater and now authentic money. The customer support is usually unfriendly and withdrawal requests usually are not processed for many years. Keep away from this casino And do not tumble for Untrue promoting.